Best Activity or Attraction

Sponsored by Pear Distribution

This award is open to an Attraction or Activity provider, which can demonstrate excellence in service, hospitality, quality and customer care.  Consistently providing a unique and memorable visitor experience: extending a warm welcome.

Best Festival & Event

Sponsored by The Wave & Swansea Sound

Swansea Bay has a plethora of festivals & events, many are organised by enthusiastic individuals who spend their own money and many hours of their time working hard to bring ‘visitors’ to the area.  What are we looking for?  Does the festival or event bring visitors from outside Swansea Bay, engage with places to stay (accommodation providers) and places to eat & drink?  Does the festival enhance the area through its marketing and content?  Is the ‘event’ working towards being sustainable?   

Best Sustainable Tourism Business

This award is open to any business that has demonstrated a dedication to adopt or improve sustainable ‘green’ business practices within their operations.  What are we looking for? - a business that has excelled or made improvements in energy, water and waste management – what steps have you done to reduce your carbon footprint?  Do you encourage your guests and staff to use sustainable transport (perhaps public transport or bikes)?  These are just some pointers, there are many more ways that you could have done to improve your sustainability. 

Best use of Technology

This award will highlight those who have successfully integrated ITC within their business development or who have shown to be further developed than other businesses within their sector. 

Best Visitor Experience

Sponsored by City & County of Swansea

This award is open to business or individual, which can demonstrate they go the extra mile to consistently provide a unique and memorable visitor experience, extending a warm welcome, making an extraordinary effort to provide more than is expected to the visitors who come to the Swansea Bay area.  We will be looking for evidence from ‘customer’ comments, which demonstrate the ‘Wow’ factor. 

Best Newcomer

Sponsored by Neath Port Talbot County Borough Council

A successful tourism, leisure and hospitality industry requires a constant supply of fresh ideas and new business start-ups.  This award will recognise an individual or new business, established within the last 2 years (From August 2008), which has demonstrated a successful contribution to the industry within the Swansea Bay area. 

Co-operating to compete

Supported by South West Wales Tourism Partnership

Working together, in partnership, is an essential element to the success of the industry in Swansea Bay (and beyond!!)  We are looking for a business that can demonstrate that they have worked with others to create a product (example – a package holiday) to bring business into Swansea Bay in or out of peak season – example Play & stay (Accommodation & activity) – Are you a festival & event – Did you offer a complete weekend package?

Outstanding Services to Tourism award

Sponsored by the SWW Media